FAQ & SHIPPING

  • Do you ship to my country?
    • We offer WORLDWIDE SHIPPING for most of our orders (unless specified on the product page) so it's very likely we can ship to your country.
  • How long does it take for an order to arrive?
    • Order processing time takes 1-5 business days before shipment.  You can 'CONTACT US' or email support@ltpro.net for specific shipping times.
    • US orders ship USPS.
    • All Other Countries Ship Post
    • If you have any questions about our shipping times, please contact us and will be happy to help!
    • PLEASE NOTE:  *****Most products ship within one week, but some items may take up to 8 weeks when free shipping is selected, in those cases, the additional shipping time will be disclosed on the product description page. 
    • For third tier countries, we can only offer proof of shipment, we are not responsible for missing, miss delivered, or damaged items once they are shipped as tracking is not available
    • For more information please contact us .    
  • Can I change my shipping address after I place my order?
    • For change of shipping address after your order has been placed, please let us know ASAP so we can make the change. We cannot guarantee that the address will be updated in time before your item is shipped so please give us the information as soon as possible. We will do our best to accommodate you.
  • Can I have a tracking number?
    • Certain countries we cannot provide tracking as it is not available.  Some orders will ship in multiple boxes
  • I ordered 2+ items, but only received one... where's my order?
    • We have a large assortment of products not stocked in-house, when you order multiple items at a time, they may be shipped separately so they get to you faster. You may receive one item before the next. So don't panic if you don't receive all of your items at once…they are on the way :)
  • Why have I not received any order confirmation details?
    • Most times this is because our customers have accidentally entered their email information incorrectly. Throughout the process we send 2-3 emails, including an order conformation and a shipping notice.

      If you believe you may have entered your email incorrectly please contact us and we will fix it for you.
  • Are the "FREE" items really free?
    • YES! For our promotional items, all you have to pay is the shipping and handling cost. The price of the item itself is $0.00 :)

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